Dan Savino, VP of Technology at SelectQuote shared how they were able to make better decisions by keeping a track of all the important points and discussions using Fireflies.
In 1985, SelectQuote pioneered the way consumers shopped for term life insurance by providing unbiased price comparisons from some of the most trusted insurance carriers.
Today, they still help their customers find life insurance coverage, but also home insurance, auto insurance, Medicare and more. Their quick and easy process saves consumers both time and money and more than 2 million families trust SelectQuote to help them with their insurance needs.
- Website: https://www.selectquote.com/ (works only in the US)
- Industry: Insurance
Since they work in a fast-paced environment, there were times in which they would need to refer to notes of what was said in a meeting. It was difficult at best to capture everything so they needed a more effective way.
Impact of the Problem
Due to the quick turn-around time for customers query and issues, many times, decisions would be forgotten, directions missed, and the documentation of processes abandoned.
Dan found Fireflies while searching for and automated transcription tool. Initially, he was hesitant as he was concerned that the transcription would not be adequate. But after a demo and using the tool, he was pleasantly surprised. He found the tool he was looking for.
After using Fireflies, Project Managers, Team Leads, and Executives can now easily search and refer back to key decision points.